IT Processes

The IT processes deserve as much attention as the business processes. ITIL® provides a library of best practices for IT processes. Pelissari utilizes the Run SAP methodology for implementing the SAP standards and administrating the technological interface through heavy duty utilization of the Solution Manager. In order to promote the excellence of the IT processes, Pelissari goes beyond ITIL assisting in the implementation of architectural enterprise practices and IT governance.

IT Service Strategy

  • Enterprise Architecture
  • Demand Management
  • Project Portfolio

IT Service Design

  • Outsourcing planning
  • Service level management

IT Service Transition

  • Change Management
  • Approval of solutions
  • Validation and tests

IT Service Operations

  • Incident, problem, and technical event management
  • Improvement management

Continual Improvements

  • IT performance indicators
  • Actions generating results:
    • CCP –Pelissari Competency Center
    • SAP Monitoring and Operations
    • SAP Operational Efficiency