Pelissari Axis

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Keep focused on your business while we care for the Solution Manager for you.

Pelissari Axis is a new option for the implementation of the SAP Solution Manager based on the SAP Solution Manager as a Managed Service (SMaMS), for customers who can benefit from the functionalities of this tool, without any need for investing in hardware or software. Pelissari provides this service.

BENEFÍCIOS


The monthly cost is fixed, so this provides
better IT budget control.
No need to make an initial investment
in hardware or software.
Several services are available, providing enhanced
harnessing from the potential benefits from the tool.
Protect your SAP investment
SAP Solution Manager is always up-to-date
and available 24×7
There is a low investment in training

STANDARD SERVICES

Incident and problem management

INCIDENT AND PROBLEM MANAGEMENT
Manages incidents and problems in your interface, beginning with the original occurrence (the user opens a ticket) ranging until the solution, reestablishing the services with agility and minimizing the impact on the business. There is the availability of reports and data retrieval, providing better management and control, assuring quality services and availability as stated in your SLAs.

Solution Documentation

SOLUTION DOCUMENTATION
Centralizes business process documents and technical information on your SAP and non-SAP solutions, in order to guarantee transparency, efficiency, and collaboration.

Incident and problem management

EARLYWATCH ALERT (EWA)
Triggers alerts and implements proactive corrective measures on serious technical problems, and keeps the individual components of the SAP system operating effectively.

Incident and problem management

MAINTENANCE OPTIMIZER
Have an overall view of the maintenance activities of your System Landscape. Downloads are enabled and the implementation of diverse support and enhancement Packages are available.

Incident and problem management

REMOTE SUPPORTABILITY
Guarantees the remote accessibility of all your products by SAP, thereby cutting costs and speeding up problem solving.

ADDITIONAL SERVICES

  • Manufatura_Pesquisa_e_DesenvolvimentoROOT CAUSE ANALYSIS (RCA)
    This tool analyzes the root cause of an incident and enables an immediate corrective action in order to restore services with a minimum downtime for final users.
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    JOB SCHEDULING MANAGEMENT
    Perform the management of the JOBs, including your planning, documentation, follow up, and integration of existing processes.
  • AAADATA VOLUME MANAGEMENT
    Monitor the volume of data in your landscape and cut down on your total operating cost, the size of your databases, and it growth.

OTHER SERVICES

Get in touch and learn about other services provided by Pelissari.

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Click here and we will care for your Solution Manager